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Management Effectiveness

Effective managers continually hone their skills in many diverse areas. It stands to reason that an effective manager or supervisor must be skilled in a number of critical competencies if the manager is to help the organization achieve its goals. The Management Effectiveness Profile (MEP) can help a manager identify personal strengths and weaknesses within 12 specific competency areas. A manager’s effectiveness is tied to the following competencies:

 Managing Your Job

  • Managing and Prioritizing Time
  • Setting Goals and Standards
  • Planning and Scheduling Work

Relating to Others

  • Listening and Organizing
  • Giving Clear Information
  • Getting Unbiased Information

Developing the Team

  • Training, Coaching, and Delegating
  • Appraising People and Performance
  • Counseling and Disciplining

Thinking Clearly

  • Identifying and Solving Problems
  • Making Decisions and Weighing Risk
  • Thinking Clearly and Analytically

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The Platinum Rule

Mastering one important skill—adaptive communications—will help you become a charismatic, effective leader that others want to follow, a top-producing sales professional and/or improve all your personal relationships!

Have you ever wondered why you hit it off with some people immediately, while with others it’s like oil and water? That’s because there are four primary behavioral styles – Directors, Thinkers, Relaters and Socializers – each with a very distinct and predictable pattern of observable behavior. The observable behaviors are across two dimensions – Openness (open versus guarded) and Directness (direct versus indirect). Once you understand these patterns, you have the key to unlock your ability to get along with nearly anyone.

Completing the Platinum Rule online assessment only takes 3-5 minutes to learn what makes you tick. Once completed, you will receive your in-depth Platinum Rule Report. It describes your behavioral tendencies in your interactions with others at work and in social settings.

If you want to unlock the secret code for effective interpersonal communications, you’re only a few mouse clicks away!

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People prefer to interact with people they like. The ability to create rapport with people is a fundamental skill in sales, management, personal relationships, and everyday life. The goal of the DISC is to help you create personal chemistry and productive relationships. You do not have to change your personality; you simply have to understand what drives people and recognize your options for effectively dealing with them. DISC teaches you powerful life skills that will serve you well in all your relationships: business, social and family.

Our DISC reports are as much prescriptive as they are descriptive! We spend as much time teaching you how to improve your own interpersonal interactions as we do describing your natural DISC behavioral style. We want you to come away with fast, effective learning strategies that get you results immediately.

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Sales Effectiveness

In today’s increasingly competitive world, an effective salesperson (no matter what they might be trying to sell) needs a wide variety of skills and competencies in order to be successful.

Extensive research has been conducted over a large population of over 400 sales managers and sales representatives (in the United States, Canada, the United Kingdom, and Australia). This was also carried out across a wide range of product- and service-led industries. This research clearly demonstrated that a number of core competencies were critical in every phase of the sales process. In total, seven competencies were identified, and these are as follows:

  • Temperament/disposition
  • Organizational skills
  • Active-listening skills
  • Communication skills
  • Relationship-nurturing ability
  • Exceeding customer expectations skills
  • Drive and persistence skills

The SEP is based on these competencies to help salespeople understand more about their relative skills in these critical areas. The seven competencies that contribute to good (or bad) sales skills have therefore been drawn out extensively to gauge an individual’s overall selling profile.

Ideally, each of these competencies should be viewed as individual pieces in an overall “Sales Effectiveness jigsaw.” Although no one piece makes for effective sales competence by itself, each piece does work in combination with the others to create a comprehensive model.

By aspiring to improve our performance in all of these core competency areas, we can improve our capacity to sell effectively in many different selling situations.

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